Overview
Our refund and returns policy lasts 15 days. If 15 days have passed since you’ve received your item, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are also responsible for shipping the product back to us.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at carolyn@carolyncovington.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at carolyn@carolyncovington.com and send your item to: American Wine Girl Shop, 2396 Pendower Lane, Keswick VA 22947.
Shipping returns
To return your product, you should mail your product to: American Wine Girl Shop, 2396 Pendower Lane, Keswick VA 22947.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at carolyn@carolyncovington.com for questions related to refunds and returns.
